Return value 3. See the installation log to determine which folder or file requires user privilege modification. The steps below reference the folder that has commonly been encountered. See Adobe Creative Suite Installation log for information on locating and reading the installation log. You can use method on all versions of Windows, but it requires use of the command prompt utility.
If you receive the Windows Installer error message, " Could not read value to key" or " Could not write value to key," then update the permissions to the registry keys. See the installation log to determine which registry key requires user privilege modification. Verify that you have sufficient access to that key, or contact your support personnel. Note: Perform the steps in this solution after you complete the Adobe Creative Suite 3 installation. The Administrators group listed below is the default local administrative group for Windows XP and Vista.
Disclaimer: This procedure involves editing the Windows registry. Adobe doesn't provide support for editing the registry, which contains critical system and application information. Make sure to back up the registry before editing it. For more information about the registry, see the Windows documentation or contact Microsoft.
There are two tasks you can perform before you do these steps to back up your current system and registry:. Repeat steps 1 on any additional registry keys.
If Adobe Creative Suite 3 still displays an error message, then investigate permissions on the particular registry key causing the error. Occasionally, renaming the key allows the installer to re-create the key and reset the permissions if the key is corrupted.
If you can't change permissions or rename that key, then contact Microsoft or your hardware vendor for assistance. If you receive the Windows Installer error message, "Updating component registration Message type: 2, Argument: 1 Message type: 2, Argument: 1," then remove current Adobe color profiles and update the permissions to the registry keys. To verify the error, search the installation log for return value 3 and verify the error captured in the log file.
See the Adobe Creative Suite Installation log for information on locating and reading the installation log. Have your installer log file and event viewer information ready in case you're asked to send it to support.
The Windows Event Viewer and the Adobe Creative Suite installer log are two tools that can assist you in determining the cause of the problem. Event Viewer is a Microsoft utility that collects data about errors that occur as you run Windows. The Adobe Creative Suite 3 installer uses a number of Windows installers during the installation of any products. You can use the Windows Event Viewer to diagnose issues with the Windows installer.
The Adobe Creative Suite 3 installer log contains detailed messages on why the install failed or succeeded. The log file can assist you in diagnosing the problem faster. Every attempted installation appends information to the previous installation log. Deleting the current installation log and running the installation again can simplify the troubleshooting process.
The log file is created on both Windows and Mac OS. The error messages contained differs in format because of Operating System differences. If the log contains one or more of the following error messages, try Solutions 1 -5, and then the solution listed next to the error message:. You can run disk utilities to verify the integrity of the hard disk drive. Damaged sectors, cross-linked files, or other file corruptions can cause installation failures.
Run these utilities to help correct problems with the hard disk or identify issues. Disk Defragmenter for Windows is designed to increase access speed and sometimes increase the amount of usable space. Disk Defragmenter rearranges files stored on a disk to occupy contiguous storage locations.
Chkdsk is a command line utility that can check your hard drive for errors and bad sectors. The " f " switch is designed to scan and attempt to fix the errors found. Legal Notices Online Privacy Policy. Creative Suite. Error: "Problems occurred during installation" CS3 Search. When you install Adobe Creative Suite 3 or individual Creative Suite 3 applications, you get one of the following error messages: "Some problems occurred during installation.
Solution 2: Check the Event Viewer for error numbers. Error number. Entire Suite. Solution 6. Solution 9. Solution 3: Disable virus-protection software and all firewall applications before you install Creative Suite 3 or any of its point products. Solution 4: Verify that you have sufficient disk space.
If not, clear disk space on the target drive or install to a drive with sufficient disk space. Solution 5: Remove prerelease Adobe software. Solution 6: Remove Google Desktop. Solution 7: Check the installation media. Perform the following steps to determine if the installation media is damaged:.
Check the DVD for dust or damage. Clean the DVD with a soft, lint-free cloth. Check the back of the DVD for warping, smudges, scratches, or discoloration. Copy the contents of the DVD to your hard disk. Attempt a desktop installation.
For additional information on creating desktop installations, see one of the following documents:. If the purchased software was an electronic software download ESD , download the software again. A file damaged during the download process causes errors during installation. Solution 8: Remove previous versions of Flash Player.
If your error in the installer log includes the following, remove previous versions of Flash Player: 1: 0 2: Install Flash Player 8 Plugin. To remove Flash Player:. These files contain or end in "log" or "gz. If you are currently using them, move them out of this folder and in to a new folder on the desktop where they are accessible. Repair or Install Creative Suite 3. Solution 9: Update the user privileges to files. Windows XP Professional:. Click the View tab. Click OK. Right-click the Macromed folder and select Properties.
Select the Security tab. Click Advanced. Click the Owner tab. Select Administrators. Click the Permissions tab. Click OK, and then click Yes in the Security dialog box. Right-click the Macromed folder and choose Delete. Reinstall Creative Suite. Windows XP Home:. Restart in Safe mode. Restart Windows. Select Safe Mode from the list of startup options.
If Safe Mode doesn't appear in each corner of the desktop, then repeat steps a through c. If Safe Mode does appear in each corner of the desktop, then log in as administrator of the local machine. Windows Vista:. Click Edit. Click Get InDesign below to begin downloading. Follow the onscreen instructions to sign-in and install.
If this is your first time installing a Creative Cloud app, the Creative Cloud desktop app installs as well. Need help? Find answers below if you need help installing or have questions about your plan. Learn how to change to a different Adobe plan or modify the storage or billing frequency of your current subscription. You need to sign in periodically for licensing validation -- every 30 days for monthly members and every 99 days for annual members.
Sign-in is also required when you download or update InDesign. For more information, see Sign in to activate your Adobe apps. Your Adobe ID is the email address you used when you first started a trial or purchased an Adobe app or membership. Find solutions to common Adobe ID and sign-in issues. You can print an invoice form your account on Adobe. For details, see Print a payment receipt or invoice. Buy now.
